Hi, I'm
Mandy
Mandini Dulyana Amaraweera
Network Technology Professional
Inspired since childhood by how a tiny wire can carry countless messages across the world — I build and secure the networks that power modern organisations. Based in Melbourne, VIC with full working rights.
01. About Me
The Mind Behind the Network
Inspired since childhood by the question of "how a tiny wire could carry countless messages across the world in seconds," I built a career passion around networks and IT systems.
I'm a Network Technology Professional with a Bachelor of ICT (Network Technology) from Swinburne University — where I was recognized as an Emerging Leader. Currently completing my ACS Professional Year in IT at the National Institute of Technology. My preferred name is Mandy.
From configuring enterprise VLANs and Windows Server environments to building full-stack web apps and deploying solutions on Microsoft Azure — I thrive at the intersection of infrastructure, security, and modern cloud technology.
Soft Skills
Emerging Leader
Recognized at Swinburne University
ACS Professional Year
Currently enrolled — 2025
Full Working Rights
Eligible to work in Australia
02. Technical Skills
My Technical Arsenal
A broad and deep stack spanning networks, cloud infrastructure, systems administration, and software development.
Networking & Infrastructure
Systems & Servers
Cloud & Automation
Programming & Web
Databases & Analytics
Identity & Security
03. Certifications
Industry Certifications
Validated expertise through globally recognized Microsoft and Cisco certification programs.
Microsoft Azure Fundamentals
Cloud Computing Concepts
Core cloud computing concepts including IaaS, PaaS, SaaS, and Azure's global infrastructure.
Microsoft Azure Fundamentals
High Availability & Load Balancing
Azure architectures for high availability, fault tolerance, disaster recovery, and load balancing strategies.
Microsoft Azure Fundamentals
Resource Management Hierarchy
Azure resource organisation using management groups, subscriptions, resource groups, and RBAC.
CCNA
Enterprise Networking, Security & Automation
Advanced enterprise networking including security fundamentals, network automation, and programmability.
CCNA
Switching, Routing & Wireless Essentials
VLANs, STP, inter-VLAN routing, OSPF, wireless LAN concepts, and WAN technologies.
Cisco Networking Foundations
Fundamentals of Cisco Networking
Core Cisco networking principles, IOS CLI, packet flow, and network device management.
Cisco Networking Basics
Core Networking Fundamentals
Foundational networking concepts, IPv4/IPv6 addressing, and fundamental network configuration.
04. Experience
Professional Journey
Building expertise across IT support, operations leadership, and premium customer service.
ICT Help Desk Internship
Level 1 & 2 Support
- First point of contact for Level 1 & 2 ICT support across the organisation
- Supported Microsoft 365 ecosystem including Teams, Exchange, and SharePoint
- Logged, prioritised, and resolved helpdesk tickets within SLAs using FreshService
- Managed user accounts in Active Directory and Azure/Entra ID with MFA
- Troubleshot hardware, software, network, and access issues
- Assisted with onboarding, offboarding, and laptop provisioning
- Supported rollout of Sub Branch Connect SharePoint platform
- Escalated complex issues and collaborated with senior IT teams
Site Manager
Operations Leadership
- Led teams across multiple sites, providing leadership and daily operational oversight
- Improved client satisfaction by increasing average ratings by 5% within one quarter
- Increased overall customer loyalty scores by 9 points through actionable feedback analysis
- Planned and executed 100+ high-profile events, improving client engagement and retention
- Analysed business performance metrics and implemented efficiency improvements
Guest Experience Specialist
Premium Hospitality
- Enhanced guest satisfaction for 120+ Business Class customers daily
- Promptly resolved guest concerns, enhancing loyalty and brand trust
- Improved team communication and service delivery standards
- Consistently received positive feedback from premium airline passengers
Accenture North America – Data Analytics & Visualization
via Forage · May 2024
- Developed proficiency in data cleaning, modelling, and visualization using real-world datasets
- Translated complex data into actionable business insights and stakeholder reports
- Recommended strategies to improve client decision-making and content engagement
05. Projects
What I've Built
From academic full-stack systems to live client websites — real-world projects with real impact.
Customer Portfolio Management System
A multi-layered web application built using the MVC design pattern, enabling structured customer data management through a full frontend, backend, and relational database architecture.
- Multi-layered web app: frontend, backend, and database integration
- Implemented MVC design pattern and modular development principles
- Used Agile practices and sprint planning for team coordination
- Strengthened documentation and teamwork skills throughout the build
Lactation and Beyond
Collaborated with a real client to design and modernise the company website, improving user experience and business visibility. A full-stack web application with secure deployment and scalable architecture.
- Collaborated directly with client to design and modernise the website
- Developed a full-stack web app improving user experience and business visibility
- Integrated MySQL databases for efficient content and user data management
- Managed testing, debugging, and secure deployment to production
06. Education
Academic Background
A strong ICT foundation built across diploma, degree, and professional certification programs.
ACS Professional Year in IT
National Institute of Technology
2025 – Current
Industry-aligned professional development program preparing ICT graduates for the Australian workplace.
Key Learnings:
- Australian workplace culture and professional communication
- IT project management and business & client communication
- Workplace ethics, compliance, and career development
- Employability skills and professional networking
Bachelor of Information and Communication Technology
Network Technology
Swinburne University of Technology
2020 – 2024
Comprehensive ICT degree with a focus on network architecture, security, and systems administration.
Key Learnings:
- Identifying knowledge gaps and continuous upskilling
- Stakeholder solutions communication
- Computer communications and network protocols
- Assessing network security risks and server configurations
Diploma of Information Technology
UniLink
Pre-2020
Foundation-level IT diploma covering core networking and programming fundamentals.
Key Learnings:
- Network fundamentals and web programming
- Information systems and analytical problem-solving
- Teamwork and collaborative project delivery